Roaming FAQ

1. What is Digi-Roaming?

• This is the ability to use your Digicel mobile (prepaid & postpaid) on a Digicel network in another country/territory.

2. What territories can customers currently Digi-Roam in?

• Customers can Digi-Roam in 22 Digicel territories currently. (See Appendix for list).

3. What does a Customer need to Digi-roam?

• Compatible handset, Tri-band at least (900/1800/1900 MHz)

  N.B. If prepaid , sufficient credit needs to be on account .

         If postpaid , deposit of at least $12,500 and must call Customer care to request service.

4. Who can use this Digi-Roaming service?

• ALL Digicel customers can use this Digi-Roaming service both prepaid and postpaid.

5. What are these new Digi-Roam rates?

· Postpaid customers when Digi-roaming will now pay US$ 0.25¢ per minute to:

a) Make calls back to Jamaica (Digicel & other providers, e.g. Lime, Flow etc.)

b) Make local calls on visiting territory (on-net and off-net)

c) Receive calls while roaming

· Prepaid customers when Digi-roaming will now pay US$ 0.40¢ per minute to:

a) Make calls back to Jamaica (Digicel & other providers, e.g. Lime, Flow etc.)

b) Make local calls on visiting territory (on-net and off-net)

c) Receive calls while roaming

6. Do Customers need to register for this Digi-Roam service?

· NO

7. If a customer is Digiroaming and calls a 3^rd country (not Jamaica or roaming country) what is the charge?

· The charge remains at the usual rate.

Example: If a postpaid Digicel Jamaica customer is roaming in Cayman and makes a call to the USA they will pay J$65 as opposed to the Digi-roaming rate of J$17.70 per minute.

8. If a customer is Digiroaming and sends an SMS what is the charge?

· The charge remains at the usual rate of US$ 0.15¢

Note: Each SMS can be up to 160 characters long.

9. If a customer is Digiroaming and browses via GPRS what is the charge?

· The charge remains at the usual rate of US$ 8 per Megabyte of data transferred.

10. If I am Digi-Roaming and receive an SMS what is the charge?

· NONE

· There is no charge to receive an SMS.

11. Can corporate customers Digi-Roam?

• YES
• All Digicel customers including corporate customers can Digi-Roam.

12. Can Dual account customers Digi-roam?

• YES
• All Digicel customers including Dual Account customers can Digi-Roam.

13. As a Postpaid customer can I Digi-Roam if my account is credit limit barred?

• NO
• Available credit is necessary to Digi-Roam.

14. As a Postpaid customer can I Digi-Roam if I have not paid my bill in one or two bill cycles?

• NO

15. As a prepaid customer can I Digi-Roam if my account has no airtime or credit?

• NO
• Credit and airtime are necessary to Digi-Roam

16. What are some handy tips for Digi-roaming customers?

· Voicemail - To access Voice Mail while roaming dial +1-876-380-0003 ( Digi-Roam rates will apply)

· To access Customer Care while roaming dial ...

+1-876-380-ROAM (7626) or +1-876-960-DIGI (3444)

( Digi-Roam rates will apply)

· Cancel all call diverts with ##002# if voicemail will not be used.