Help with your phone

If you have a technical Issue with your phone below is a troubleshooting guide that can assist you.

What is the best place to look for help?

In order to get help with various features of your phone you have a number of choices two of which are:

• Read the manual that came with the phone
  Or
• Simply dial 101 from your Digicel handset at a cost of $10 for the entire call for help.

My mobile phone is not responding or has 'frozen'

Power your phone off and back on (ensure you recall your PIN in the event it is required). If your phone does not respond to you pressing the ‘power off’ button, remove and then replace the battery and turn on your phone. If this still does not work, we recommend you bring the phone along with all paper work for the phone and SIM to your local retailer for assessment.

I have forgotten my pin code!

If you have forgotten your pin code and enter your pin incorrectly three times, your phone will become PIN blocked. To unlock please enter 8 digit PUK number found on your welcome letter. You will then be required to enter a brand new PIN and confirm by reentering it.

My mobile phone memory is full

If your phone memory is at maximum, we recommend you delete some of the information from your phone, for example messages, pictures, ring tones or music.